bmsrentals.com - Minneapolis Minnesota

Dear Customer,

Thank you or your recent purchase. We do appreciate the opportunity to serve your needs and are looking forward to a long lasting business relationship with your firm.

So that we may more effectively and correctly service your account, we feel that it is very important for our customers to understand all warranty service and return policies. A good understanding of what both parties will be responsible for will prevent any misunderstandings in the future should you have a problem with your equipment.

As an Authorized Dealer for most of the products we sell, please be assured we will honor the limited warranties as stated by the manufacturer. Unfortunately most customers do not read or understand the manufacturers limited warranty or software limited warranty. Most warranties do not cover travel or on-site repair, and unless otherwise stated, do not cover loan equipment while your equipment is being repaired. If these conditions are important to your operation, depending on the product you purchased, you may wish to consider 1) a full Service Agreement or 2) a 100% Warranty Upgrade from us. This would cover you for on-site repair vs. depot service.

If your purchase included software or you purchased software separately… the software warranty covers defects in materials (the media). The software manufacturer will, if applicable, replace the software but does not cover loading it on your computer, it’s setup or other procedures you may desire applicable to that software. Our Software Upgrade clause by itself or attached to a Service Agreement or Warranty Upgrade may be what you need in this area. From experience, over 75%+ of our computer service calls are software related. These are billable calls and can be avoided using our inexpensive Software Upgrade clause.

CGT’s Warranty Conditions and Coverage

Parts and labor are included if designated as part of the limited manufacturers warranty specifications.

Unfortunately, loaner equipment is not covered under the limited manufacturers warranty. If you are under a Service Agreement for the hardware, loaner equipment will be provided, subject to availability. For those customers who are not on a CGT Service Agreement, we will be pleased to rent you equipment at a reduced rate of 35% off our normal low rental rates. Most of our competitors do not even offer this service.

CGT’s labor charge for repair work (Monday thru Friday, 8 am - 5 pm) is $99.00 per hour for carry-in service and $125.00 per hour for on-site service - hardware only (minimum $125.00 charge). Software, including operating systems, is not covered by the manufacturers warranty or a standard Service Agreement. All software related calls are considered billable calls. A Software Upgrade clause to our Service Agreement is available to cover and avoid these costs. Most software calls are at $90 per hour for name known and branded software. We can tell you the rate if you will tell us the name and version on the telephone.

We do reserve the right to refuse warranty repair on equipment that was not purchased from us.

If equipment is purchased from us, we will repair it under the stated limited manufacturers warranty. Please be aware that another dealer may not honor the same warranty.

We reserve the right to charge for actual costs we may incur that are not covered by the manufacturer’s warranty, for example, shipping, phone calls, etc. A Service Agreement or 100% Warranty does cover cover these costs for you.

Customer is responsible for having backup copies of any and all data and program files.

A CGT Service Agreement or Warranty Upgrade for hardware and/or software is highly recommended for all equipment as repair parts and labor can be very costly. We do not guarantee response time for equipment that is not covered under a Service Agreement or Warranty Upgrade. However, it has been known in the Twin Cities how BMS and CGT, makes above and beyond efforts, to repair equipment on a timely basis. Currently our response time is averaging 4hrs.+/-. If down time is critical to your operation, you should consider a Service Agreement or 100% Warranty Upgrade with a guaranteed response time.

CGT repairs equipment, on a first come, first served basis for all non-contract customers. Customers with a Service Agreement or 100% Warranty Upgrade will receive definite priority service.

Customers are asked to show a copy of the purchase invoice with appropriate serial numbers before warranty work can begin.

For your equipment that is in it’s depot service period of the limited manufacturers warranty, and you desire on-site repairs, the on-site service call will be billed at the then in effect normal CGT published hourly labor rates or those mentioned earlier.

All repairs are subject to the availability of parts from the manufacturer. If parts are not in stock, they will be ordered through normal ordering and delivery channels at no cost to the customer. If you desire parts to be expedited, i.e. over night air, there is a fee to cover this service.

Warranty claims refused by the manufacturer will be billed to the customer.

Equipment and/or performance malfunctions found to be caused by operator or any software (operating system(s) or application) error will be billed at our normal published hourly rates.

Only equipment that is a stocking item, in new condition and in the original box, including original packing material, in undamaged and resalable condition will be considered for exchange or replacement. Due to copyright laws, software can not be returned if the cellophane seal covering the box is broken or the seal on the software case has been opened

CGT will charge a published restocking fee equal to 20% of the purchase price on all “eligible” returns.

Equipment that has been used or is not in resalable new condition may not be returned, nor may special order items be returned for any reason.

Memory products are not a returnable product. All returns must be shipped or delivered to CGT at their St. Louis Park office, freight prepaid, with the assigned RA number clearly visible on the outside of the box.You will receive this addresswhen you receive your RA number.

Questions concerning CGT’s warranty and return procedures should be directed to Sales Manager at (952) 405.2288. Should you need service or have a product-related service question, please call the CGT Service Department Manager at the same number and ask for Service.